Over the past month, Woodford Car Hire has been running its “Winning with Woodford” campaign, which has been aimed at celebrating the many customers that we’ve serviced over the years who have been kind enough to share their experiences with both us and the public.
Through your support, Woodford Car Hire has grown its fleet, its systems and the number of locations from which we operate. We consistently offer the most competitive rental rates and packages and have the most extensive range in the industry.
We’ve discovered, however, that what has helped us grow hasn’t been the infrastructure or the vehicles, but rather our focus on improving our services to you, our customer.
While the company was founded on principles of service excellence and value-for-money, Woodford has been able to progress by considering what would make the journey simpler and easier for the customer –
We discovered that clients disliked long waits at kiosks, so we trained front-line staff to be as efficient as possible, so that you’re unlikely to see any queues snaking out of any of our branches.
We spoke to customers and found that the booking process could be tedious when it came to quotations and confirmation, and so we invested in technology that allowed for automated emails and SMSs along the way.
We found that our clients had specific needs – ranging from business travel to family trips – so we put together the perfect blend of vehicles, catering to any taste or demand, throughout the year.
We believe the process of hiring a vehicle should be as effortless as possible, so we’ve made sure that we shift our focus to streamlining every step in that journey.
We also believe that it’s why Woodford Car Hire has been consistently rated as Best Car Hire by the Airports Company South Africa (ACSA), with your support.
Regardless of what we’ve achieved, Woodford will continue to strive to make sure we improve day-on-day – we want our high standard of service excellence to be the benchmark in the industry.
If you would like to share your customer experience with us do not hesitate to contact us at email@example.com or follow us on any of our social media platforms.