Frequently Asked Questions (FAQ)
Bookings
Do I pay an admin fee to modify my booking?
Can I change my booking or add additional waivers or extras when collecting?
Do I incur a cancellation fee or penalty?
What are the requirements to rent a car?
Do you pay for car rental before or after?
What do I need to bring to the branch when I collect my rental?
Can you deliver/collect my rental car?
What happens if the car I booked on the website is not available at the desk?
Do I have to book a rental car in advance?
Are rates different for the weekend vs the week?
Can I extend my car rental booking?
Can I change my rental at the desk?
How many drivers can I add to my booking?
I booked a luxury vehicle – what do I need to know?
Deposits
How long after I return the vehicle will I receive my deposit?
How much is the deposit and when will it be charged?
Returns
Is there a grace period for returns?
Can I return a vehicle after-hours?
What happens if I return the car late?
Do I have to fill up the tank before I return the car?
Breakdowns
What is the procedure if the car breaks down?
Does Woodford allow me to tow with or attach a hitch to the rental vehicle?
Extras
Does Woodford Offer Unlimited Mileage on Car Rental?
Do you offer child car seat rentals?
Additional Charges
Is there a surcharge or an admin fee charged for fuel top-ups?
Is fuel charged at the normal consumer rate?
International Visitors
What do I need to produce as an international visitor?
Miscellaneous
What if I lose or misplace an item at a branch or in a returned vehicle?
Can I drive my rental to neighbouring countries, outside of South Africa?
What happens if I receive a traffic fine while driving the rental?
Payment
What rental payment methods are accepted?
Refunds
Damages
How do damages affect my deposit?
How do I know the vehicle was not damaged before collection?