Frequently Asked Questions (FAQ)


How do I book with Woodford?

How do I modify my booking?

Do I pay an admin fee to modify my booking?

Can I change my booking or add additional waivers or extras when collecting?

Can I cancel my reservation?

Do I incur a cancellation fee or penalty?

How do I cancel my reservation?

What are the requirements to rent a car?

Do you pay for car rental before or after?

What do I need to bring to the branch when I collect my rental?

Can I rent a car without a credit card?

Can you deliver/collect my rental car?

What happens if the car I booked on the website is not available at the desk?

Do I have to book a rental car in advance?

Are rates different for the weekend vs the week?

Can I extend my car rental booking?

Can I change my rental at the desk?

How many drivers can I add to my booking?


Who holds the deposit?

How long after I return the vehicle will I receive my deposit?

How much is the deposit and when will it be charged?


Is there a grace period for returns?

Can I return a vehicle after-hours?

What happens if I return the car late?

Do I have to fill up the tank before I return the car?


What is the procedure if the car breaks down?

Does Woodford allow me to tow with or attach a hitch to the rental vehicle?


What Are Waivers?

Does Woodford Offer Unlimited Mileage on Car Rental?

Do you offer child car seat rentals?

Additional Charges

Is there a surcharge or an admin fee charged for fuel top-ups?

Is fuel charged at the normal consumer rate?

How do I get billed for E-tolls?

Is there an admin fee associated with E-tolls?

International Visitors

What do I need to produce as an international visitor?


Are the rentals pet friendly?

What if I lose or misplace an item at a branch or in a returned vehicle?

Can I drive my rental to neighbouring countries, outside of South Africa?

What happens if I receive a traffic fine while driving the rental?


What rental payment methods are accepted?


When is my refund actioned?


How are damages calculated?

How do damages affect my deposit?

How are damages billed?

How do I know the vehicle was not damaged before collection?

What kind of accident insurance does Woodford offer?

What do I do if the car is involved in an accident?

For further information, please see the Terms & Conditions or Contact Us.